FAQ

FREQUENTLY ASKED QUESTIONS

Feel free to contact us if you question isn't answered

The following services are available at any OmniBranches Agent Location:

  • Cash out services (Withdrawal of funds from own account)
  • Airtime recharge (MTN, GLO, 9mobile, Airtel)
  • Payment collection( POS for merchants and business)
  • Solar power subscription payment (offgrid electric, BBox, Greenplanet, Oolusolar etc)
  • Bills payment/settlement (electricity bill, water bill, Waste bill, DStv, GOtv, Startimes, actv, Local and State government levies/taxes, estate permits, etc.)
  • Payments – for good purchased online, airline tickets, embassies, etc.
  • Cardless withdrawal (Receive money from anybody nationwide without a Bank Account)

OmniBranches services can be used by everybody Companies with large distribution networks Government Service Outlets e.g.

  • Post Offices
  • Artisans
  • Small business and traders
  • Self-employed individuals
  • Students
  • Service providers and professionals
  • Everyone who requires access to basic financial services.

OmniBranches is focused on extending financial services to the served, underserved and financially-excluded.

Omnibranches agents are grouped into three categories and the requirements differ for each category.

Institutions, Companies, SMEs, individuals etc can become OmniBranches Agents upon registration and submission of the required documents.

The categories include:

  • agent,
  • sub-super agent
  • and super agent

Agents include: Individuals and unregistered businesses

Sub super agent: Individuals /business with agents under them (5 to 10 outlets) e.g MSMEs, mom-and-pop shops, salons, supermarkets, chemist shops, grocery stores.

Super agents, : Big businesses like petrol stations, pharmacy chains, Restaurants (eateries), Institutions with structures like MFBs and businesses that have (manage) existing agent outlets.

Existing businesses that have a reasonable amount of human traffic in their outlets . In addition, you must have a physical location that is easily accessible to people as well as an acceptable means of identification.

For corporate entities and institutions, business registration/incorporation documents are required.

Agents provide the following services:

Process transactions such as

  • Withdrawals,
  • Bill payments
  • Provide customer service and support to customers.
  • Educate customers about Omnibranches services.
  • Make bill payments and purchase airtime on behalf customers.
  • Act as correspondence and pick up point for customers of the services you provide.
  • Generate revenue from commissions and incentives.
  • Standout from other businesses.
  • Attend free meetings,webinars and seminars on financial inclusion.
  • serve as agents to popular brands.
  • exclusive access to services unique to omnibranches.
  • Gain prominence from being part of an innovative brand.
  • An opportunity to manage your physical cash volumes according to the new CBN regulations.
  • contribute to financial inclusion in your the neighbourhood/ community of operation.
  • Increased sales from additional foot-traffic.